0870 495 2792
Image Retail Solutions, 19 Chiswell Road, Poole, Dorset BH17 9FB. Tel. 0870 495 2792. sales@imagesoft.co.uk. Wholesaler names are not an indication of endorsement or recommendation. E&OE.
EPOS Planning and requirements analysis
A trained sales agent assesses your EPOS
needs and provides a tailored quote based
on your requirements. All our agents have
direct access to technical staff to assist with
key decisions.
Installation by qualified EPOS engineer
A qualified EPOS engineer installs your
system and provides initial training to get
you up and running. For those working to
a tight budget there are also self install
and self install-with-IP based training
options.
Market leading technical EPOS support
Our technical help desk is ready to take
your call and can assist with a whole
range of operational EPOS queries,
problem diagnosis and repair and even
provide remote training for features you
aren’t yet familiar with.
On-site EPOS care
In partnership with our maintenance
company we are able to offer on-site
EPOS hardware repair and loan
equipment, with contracts to suit budget
and requirements. 5 day and 7 day
cover is available along with a choice
of response times and SLA’s.
Ongoing EPOS software development
Technology never stands still and nor
should we become complacent in our
position as one of the market leading
EPOS suppliers in the UK. Our software
is under constant development and
enhancement, driven in partnership
with our users and support staff. Our help
desk technicians and engineers pro-actively log feature requests based on
feedback and support incidents. Weekly review meetings between support
and development staff ensure that user feedback is carried right through to
implementation. You ask, and we listen.
We understand that service and after care is just as important to our customers as the EPOS system itself:
On-site and remote EPOS training
We offer a full range of EPOS training
services from remote, IP based sessions
to on-site visits by a Microsoft Certified
EPOS engineer. For all installations to
date only a single training session has
been required - unlike other companies,
we pride ourselves on the ease-of-use
of our EPOS systems.
Pro-active EPOS support services
We stay in constant contact with all our
deployed EPOS systems and utilise
automatic fault reporting technology to
notify us of a system experiencing
problems without any user interaction
required. Within seconds a qualified EPOS technician is notified and
an incident logged on our support system.
