0870 495 2792

Image Retail Solutions, 19 Chiswell Road, Poole, Dorset BH17 9FB. Tel. 0870 495 2792. sales@imagesoft.co.uk. Wholesaler names are not an indication of endorsement or recommendation. E&OE.

We offer a comprehensive and market leading support package which covers both EPOS software and hardware, provided by qualified and competent staff

members who understand the product inside out. We do not employ overseas call centres or outsource any of our support work.

Utilising the latest remote access technology, along with our own pro-active support systems, we are able to quickly and easily diagnose and fix EPOS support problems. At

the first sign of a problem our systems automatically notify an engineer and log a new call on our in-house, custom developed support system.

Our maintenance partners are able to respond quickly, anywhere in the UK and resolve over 90% of EPOS hardware problems on-site. 8 hour and 4 hour response times can

be stipulated in your SLA. Where an on-site fix is not possible a vast array of loan equipment is available whilst your hardware is repaired at their fully capable workshop.

Our EPOS help desk provides a single point of contact for any support or maintenance issues - we handle all manufacturer return and repair procedures on behalf of our clients.

Of course support isn’t just about when things go wrong - it can often be about training and advice concerning operational or training issues. Our support staff all have

retail experience (it is a pre-requisite we insist on) and can advise on the best use of the EPOS in your specific environment. Without any pre-booking required, they can

remotely access your system and talk you through a new or unfamiliar operation, step by step.

By telephone:

By email:

Mon - Fri 9am to 5pm - out of hours support is via advised number on your out of hours paperwork.

“I have found your system a dream to use, it does exactly what I require in order to run my

business effectively. Without it I really would be running the business "blind". But the secret

of the whole system is the fantastic service you receive from the help desk team, it's great to

know that there is always someone there to help you resolve any problems in a polite and

professional manner, irrespective of your IT knowledge, 10/10...............more if I could”